Proof approval

    The step where a customer reviews and signs off on a personalization — a monogram, an engraving, a layout — before production begins.

    Why it matters

    Skipping or rushing this step is a common source of "you made it wrong" complaints on custom goods.

    Related terms

    Ops handoff

    Any point where responsibility for an order passes from one person, team, or system to another.

    Exception handling

    The defined process for what happens when an order leaves the standard path — a delay, a defect, a stockout.