Ops handoff

    Any point where responsibility for an order passes from one person, team, or system to another.

    Why it matters

    Handoffs are a common point where information gets lost, which is why they benefit from deliberate design rather than assumption.

    Related terms

    Proof approval

    The step where a customer reviews and signs off on a personalization — a monogram, an engraving, a layout — before production begins.

    Exception handling

    The defined process for what happens when an order leaves the standard path — a delay, a defect, a stockout.