Final-sale personalization

    The policy that customized or made-to-order items can't be returned because they can't be resold.

    Why it matters

    The policy itself is reasonable; complaints tend to arise when it's buried in fine print instead of stated before purchase.

    Related terms

    Reverse logistics

    Everything involved in moving a product back from the customer — returns, exchanges, repairs, refunds.

    Returnless refund

    Refunding a customer without requiring the item back, typically used when return shipping would cost more than the item's recoverable value.